Terms & Conditions
1. Scope
These general terms and conditions apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "customer") concludes with Outzeen via the online store.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their commercial or self-employed professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who acts in exercise of their commercial or independent professional activity.
2. Conclusion of Contract
Product descriptions in the online shop are not binding offers, but serve for customers to submit a binding purchase offer.
By completing the checkout process, the customer makes a legally binding offer. The contract is concluded when Outzeen accepts the offer—either by sending an order confirmation, delivering the goods, or requesting payment.
When choosing PayPal Express, the contract is concluded once the customer completes the PayPal payment.
Contract text is stored and sent to the customer via email. Customers with an account can access it via login.
Customers can review and correct entries before finalizing the purchase.
Order processing and communication will occur via email. Please ensure the provided email address is valid and our emails are not blocked by spam filters.
3. Right of Withdrawal
Consumers have a 14-day right of withdrawal without giving any reason.
To exercise the right:
Send a clear withdrawal declaration before the period expires.
Consequences of Withdrawal:
- We refund all payments using the original payment method.
- We may withhold the refund until goods are received or proof of return is provided.
Return address:
Outzeen / E. Souleimani
Terofalstraße 51
80689 Munich, Germany
The customer bears return shipping costs. Loss in value due to handling may be charged.
Exceptions:
This right does not apply to customers residing or receiving goods outside the EU.
General Return Guidelines:
- Return goods in original packaging with all components.
- Do not return freight collect.
4. Prices & Payment
All prices include applicable taxes. Payment methods are listed at checkout.
PayPal payments are subject to PayPal’s terms of use.
5. Delivery & Shipping
Goods are shipped to the address specified by the customer. If delivery is unsuccessful and returned to us, the customer bears re-shipping costs unless otherwise stated.
Customer pickup is not available.
6. Returns
We put great care into each order. If you're unsure about sizing, check our size guide or contact us at info@outzeen.com.
If something doesn’t fit, you may return it within 14 days. Please email us your order number and reason. Refunds are processed within 14 business days using your original payment method.
We cannot provide prepaid return labels. Customers are responsible for return shipping.
Important: Sale items are final sale. No returns, refunds, or exchanges on discounted products.
7. Retention of Title
Ownership of goods remains with Outzeen until full payment is received.
8. Warranty
Statutory warranty applies to defects. For used goods, liability is limited to one year, excluding cases involving fraud, damages, or items intended for construction use.
Customers should report transport damage to the carrier and notify us. This does not affect your legal rights.
9. Legal Jurisdiction
All contracts are governed by German law, excluding UN sales law. If you reside outside the EU, German law applies only if it does not restrict mandatory consumer protections in your country.
10. Place of Jurisdiction
For merchants and legal entities based in Germany, disputes are handled by the courts in our business location. For customers outside Germany, the same applies if the contract relates to professional or commercial activity.